Utility Billing Analyst

We’re Hiring! Become Our Next Utility Billing Analyst | $30–$35/Hour Part Time

Position Summary

We are seeking a detail-oriented and customer-focused Utility Billing Analyst to manage the daily operations of municipal utility billing and account administration. This position plays a critical role in ensuring the accuracy of utility billing, customer account maintenance, payment processing, and regulatory compliance while providing exceptional service to internal departments and the public.

The ideal candidate is highly organized, analytical, and experienced in utility billing systems and municipal operations. This role requires the ability to manage multiple priorities, maintain accurate records, and work independently in a fast-paced environment.

Essential Duties and Responsibilities

• Administer utility customer accounts, including new service connections, service terminations, account adjustments, and annual fire service billing updates.

• Process online utility payments and manage AutoPay enrollments, modifications, and cancellations.

• Perform the complete Municipal Services billing process, including:

  • Certificates of Occupancy and Compliance

  • Demolitions

  • Lot splits and mergers

  • Sewer impact fee reconciliation

• Conduct the annual sewer usage calculation by importing consumption data, compiling information within the utility billing system, calculating averages, analyzing high and low usage accounts, and exporting final billing data.

• Complete monthly EPCOR water usage imports and annual landscape meter readings.

• Prepare and maintain the Annual Scottsdale Residential and Commercial Sewer Report.

• Research and resolve billing discrepancies by processing account adjustments, payment corrections, returned payments, customer refunds, and manual billing for false alarm services.

• Create, monitor, and release utility liens; prepare delinquent notices and lien intent notices; track delinquent payments and coordinate fire account collections with legal counsel.

• Compile monthly and annual utility billing statistics and reports.

• Prepare year-end reports for the Finance Department and verify fire unearned revenue balances.

• Maintain accurate customer records and ensure compliance with applicable policies, procedures, and municipal regulations.

• Provide courteous and professional customer service while responding to billing inquiries from residents, businesses, and internal departments.

• Assist with special projects and other Finance Department duties as assigned.

Minimum Qualifications

• Two (2) or more years of utility billing, municipal finance, accounting, or customer account administration experience preferred.

• Experience working with municipal utility billing software such as Caselle or similar ERP systems is highly desirable.

• Proficiency in Microsoft Excel and Microsoft Office applications.

• Strong analytical, mathematical, and problem-solving skills.

• Excellent organizational skills with exceptional attention to detail.

• Ability to interpret policies, maintain confidentiality, and manage multiple deadlines.

• Excellent written and verbal communication skills with a strong customer service focus.

Preferred Qualifications

• Experience working in local government or municipal utilities.

• Knowledge of utility billing regulations, lien processing, and revenue reconciliation.

• Experience preparing financial or operational reports and analyzing utility usage data.

Why Join Our Team?

This is an excellent opportunity to become part of a collaborative Finance Department where your work directly supports essential public services. You'll contribute to accurate utility billing operations while helping provide outstanding service to the community.

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