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Technical Customer Service Support
Office
CAStoc
Location
Lodi CA
Job Category
Clerical
Compensation
$20.00 (Hourly)
Hours per Week
40
Work Schedule
7am to 7pm
Company Industry
Administrative and Support Services
Duration
3 months
Date Posted
11/03/2022
Apply Now
Save this Job
Technical Customer Service Support
Office
CAStoc
Location
Lodi CA
Job Category
Clerical
Compensation
$20.00 (Hourly)
Hours per Week
40
Work Schedule
7am to 7pm
Company Industry
Administrative and Support Services
Duration
3 months
Date Posted
11/03/2022

Technical Customer Service Support

Job Description
Job description

Marathon specializes in placing individuals in Light Industrial, Skilled Trades, Clerical/Admin, Financial/Accounting, Information Technology, and other top industries. Our company enjoys longstanding stability, having been in business for over 30 years! We offer Health Insurance, Dental, Vision and more! We are an equal opportunity employer and strive to connect individuals with career opportunities that meet their specific needs!!

For immediate consideration, please forward resumes to this post!! To apply online, visit our website at www.marathonstaffing.com/stockton and register with us!!

Technical Support Representative ON SITE– Looking for top notch performers and verifiable technical support experience with solid references. Must have one year of tech support experience with either a call center or operations environment. Need a strong work ethic, motivated to work and excellent attendance.

HOURS MAY VARY, you must be available from 7am to 7pm M-F. And during peak season 7 days a week from 6am to 9pm.

Our client is a leading tax solutions software company and has multiple openings for technical support/customer service/customer success for their upcoming tax season. The training will start mid-December, we expect all candidates to be reliable, have no attendance issues and are available during the holiday weeks.
This position does not require a technical background, however there will be a training week. We are seeking individual who are willing to roll up their sleeves, learn the products and all times must have a positive demeanor on the phone and in person. We need individuals who can communicate clearly and not afraid to speak on the phone and engage with clients. Must be able to work in a fast-paced call center environment and triage incoming technical calls from customers.
On any given day you will use your fantastic listening skills to analyze, troubleshoot and resolve technical issues for the software clients. You must have some internet or data installation prior experience and be able to walk someone through connection issues on their PC over the phone.

Daily Responsibilities:
•Managing a high volume of incoming calls and inquiries
•Responding to customer emails
•Solving customer issues using critical thinking and empathy
•Troubleshooting hardware and software issues
•Account follow-up and management
•Special projects based on your skill set
•Ability to work full-time; some evening and weekend hours may be required
•Highly organized with proficient attention to detail
•Great computer skills; a fast learner who can use a variety of software tools
•Excellent English verbal and written communication skills
•Confident, courteous phone presence
cold email

Requirements:

  • Punctual and diligent
  • Reliable transportation
  • Above average telephone etiquette, prior experience with customers on the phone
  • Must be able to explain directions on the phone patiently, clearly and in a timely manner
  • Positive attitude
  • Excellent and clear verbal and written communication skills
  • Ability to problem solve effectively
  • Ability to multi-task
  • Above average computer literacy
  • Able to enter data accurately and quickly

**Background check required***

About Marathon

Marathon is one of the largest regional employers, supplying temporary, on-site, contract, contract to hire and direct hire employees to companies throughout the United States. We have over three decades of staffing experience and place over 15,000 team members annually.

Marathon exists to help people achieve.

MARATHON IS AN EQUAL OPPORTUNITY EMPLOYER

Contact Us
CAStockton
2016 Pacific Avenue, Stockton, CA 95204
Phone: 209-390-4682
Fax Number: 209-390-4690
For more information about this position, email Carolina Mendoza
Apply Now
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