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Mobile Support Technician
Office
MABost
Location
Billerica MA
Job Category
Computer
Compensation
$20.00 (Hourly)
Hours per Week
40
Work Schedule
6:00 a.m. to 8:00 p.m.
Duration
Long term
Date Posted
11/05/2021
Apply Now
Save this Job
Mobile Support Technician
Office
MABost
Location
Billerica MA
Job Category
Computer
Compensation
$20.00 (Hourly)
Hours per Week
40
Work Schedule
6:00 a.m. to 8:00 p.m.
Duration
Long term
Date Posted
11/05/2021

Mobile Support Technician

Job Description
Mobile Support Technician

Billerica, MA

Marathon has a client that is looking to hire a Help Desk Technician in the Billerica, MA.

Help Desk is staffed starting at 6:00 a.m. until 8:00 p.m. Eastern Standard Time, Monday thru Friday with a variety of shift options available.

This position will provide technical and non-technical assistance to citizens across the country to support the company's identify applications installed on various customer-owned mobile devices. This includes assisting mobile device users with installing, enrolling, and troubleshooting the company's mobile identity products.

Essential Job Functions:

Accept incoming service requests from people through to support the install, setup, and general usage of the company's applications on various mobile devices.
Must be able to explain technical terms and solutions to technical and non-technical customers.
Must be willing and able to take the initiative and be proactive to follow through with issues, including effectively using escalation procedures as necessary.
Be able to document the customer problems in the service management system and provide appropriate details/information, and update trouble ticket throughout the life cycle of the ticket.
Willingness to participate in on-going technical training (self-paced & classroom) in areas needing improvement, including learning new products and tools, sharing knowledge with others, and providing feedback on products and/or processes.
Knowledge/Skills/Abilities:

Excellent written and oral communications skills is a must. Must be able to effectively communicate with various personalities as part of the daily work environment.
Ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Have the ability to write effective reports and correspondence.
Excellent communication skills and be a self-starter and investigate to find solutions for problems that involve areas of responsibility.
Must be flexible in working a variety of shifts and days to meet the customer needs.
Must be reliable and punctual and be able to follow daily schedule for breaks and lunches.
Strong customer service skills needed.
Qualifications/Education/Experience:

High school diploma or general education degree (GED).
Strong understanding of Mobile phone hardware, software, and mobile apps required for this role.
Must be a US Citizen.
Must not be a dual citizen.
Must be able to pass a Drug Screen and Credit Background check.
Ability to travel locally for activities such as meetings, classes, and workshops.
If interested in this great opportunity, please apply to this post for immediate consideration.

Marathon is an Equal Opportunity Employer
About Marathon

Marathon is one of the largest regional employers, supplying temporary, on-site, contract, contract to hire and direct hire employees to companies throughout the United States. We have over three decades of staffing experience and place over 15,000 team members annually. Our offices are located in Alabama, Arizona, California, Massachusetts, Nevada, Ohio, South Carolina and Texas.

Marathon exists to help people achieve.

MARATHON IS AN EQUAL OPPORTUNITY EMPLOYER

Contact Us
Boston
108 Lincoln St, Suite 1B, Boston, MA 02111
Phone: 617-424-7240
Fax Number: 617-424-6851
For more information about this position, email Leigh Ann Scaglione
Apply Now
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