Customer Service Rep
Job DescriptionMarathon Staffing is seeking qualified candidates for a temp-to-hire, Customer Service Representative for a client in Council Bluffs, IA!
Customer Service Reps provide exceptional customer service, inside sales support, account and order management, order entry, invoicing and quoting for client customers.
Essential Duties and Responsibilities:
• Provides support in determining resolutions to customer inquiries and quoting
• Accurate order entry, providing quotes, checking pricing, coordinating with other departments, notifying customers of shipment information and assisting other inside sales reps, as needed
• Provides all information necessary to satisfy customer inquiries, offers alternatives to help resolve problems, follows up on quotes, provides submittals and/or certifications when requested, and provides shipping dates/notification/ tracking info
• Maintains / files all proper records related to customer inquires, orders, and customer requests related to specific jobs/orders
• Maintains orders on client tracking form and forwards to upper management and sales team daily
• Communicates with shop to determine delivery dates and following up on existing orders
• Answer incoming phone calls and emails from customers
• File completed paperwork ( orders, receipts, etc)
• Other miscellaneous duties as required
• Minimum high school graduate or equivalent
• At least (3) years of Customer Service experience (NON RETAIL)
• Experience in Manufacturing Customer Service environment preferred
• Must pass a full background check and drug test
Work schedule is Monday through Friday, 7:30 AM to 4:45 PM, with overtime, as needed or requested.
Pay range is between $16.00 and 18.00 per hour, depending on experience.
Interested candidates should forward resumes to firstname.lastname@example.org for immediate consideration!!!
To start your online application, visit us at http://www.mwebconcepts.com/seekers/application.go?app_office_id=79.
Marathon Staffing is an Equal Opportunity Employer.
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